Expertise
I assist organisations with various commercial challenges. My background is in Hospitality, Leisure, Software, Online ticketing, OTAs and Business Travel.
Below is a selection of my areas of expertise.
Sales / New Business
Identifying potential customers (prospects) through research, networking and marketing initiatives. I like to use different channels such as social media, events and industry meetings to generate and follow up on leads.
Happy Hunter!
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Used to working with objectives in terms of revenue for new business.
Account management /
Customer Success Management
I understand the importance of building long-term relationships.
It is not only about the initial sale, but also about creating a lasting relationship where the customer is satisfied and the relationship intensifies.
Dedicated Farmer!
Used to working with upsell and cross sell objectives.
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CRM implementation
I like to optimise customer-oriented processes. Based on a needs analysis, I provide advice on CRM software that suits the business goals. An important aspect of CRM implementation is ensuring that employees can use the new software effectively.
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Effective Administrator!
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A properly used CRM system is invaluable in improving customer relationships and business results.
Business Consulting
I support organizations in identifying, understanding and addressing various commercial challenges in order to improve overall performance in that area.
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Trusted Advisor!
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I advise and guide organizations to improve their performance, increase efficiency and achieve strategic goals.
Training & Coaching
I am committed to developing and refining the skills and knowledge of sales teams, enabling them to perform better and contribute to the success of the organization.
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Caring Sharer!
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I mainly focus on improving sales performance and promoting effective communication with potential customers.
In my opinion, LinkedIn and trade fair training should not be optional.
Mystery Visits
I evaluate various aspects of the service, with the aim of improving customer satisfaction and maintaining service/quality standards.
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Sherlock!
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I like to visit service-oriented companies where I assess the customer experience on various aspects, evaluate it and provide advice for optimization.